รีวิวผลิตภัณฑ์

Hi KEVIN VINOS,

Amazing! We're thrilled that you like the comfort, sound quality, and INZONE Hub software of the headphones. Thank you for choosing Sony!

-Ralph

Hi Zuhair,

Thank you for your review.
We're glad to hear that you're enjoying your Sony Inzone H9. We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Michael @ Sony Support UK

Hey,
Thank you for your feedback.

We're sorry to hear that you're facing difficulties with WH-G900N.

Try to set the sound quality mode to Stable Connection: https://cutt.ly/8el2NvDa
Reset it: https://cutt.ly/Fel2NJ9v
Initialize it: https://cutt.ly/cel2Mpht
Check the software and update it if not: https://cutt.ly/Uel2MRxO

Follow these instructions as well: https://cutt.ly/Hel21IbK

If you still require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW

Maryam @Sony support UK

สวัสดีครับ คุณ Nu78

ขอบคุณสำหรับความคิดเห็นของคุณ ขอแนะนำตรวจสอบการแก้ปัญหาเมื่อใช้ตัวรับส่ง USB และพบความไม่เสถียร ตรวจสอบได้ที่ลิงก์นี้ครับ

https://www.sony.co.th/th/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00282859

หากต้องการความช่วยเหลือสามารถติดต่อเราได้ที่นี่ https://web.sony-asia.com/th/contact-us/

Hi KingJudah,

While we're glad to hear that you like most of the features, we're sorry to learn about what happened to your gaming headset and you find them uncomfortable during use. Your feedback regarding the headband cushion peeling off is extremely important to us and is very much appreciated.

We do have good information on how to set up the headphones using the INZONE Hub software on this link here: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035

We want to make sure you’re taken care of. Please note your headphones has a 1-year warranty from the date of purchase.

May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the INZONE H9.

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi LaFudge, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.  Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony. Erin

Hi Gevecontreras,

We appreciate your feedback and we are sorry that you are having issues with your Sony INZONE H9. This is definitely not the customer experience we want you to have. When wearing the headphones, please make sure to extend the slider to adjust the length of the headband according to the size of your head: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670399.html. With regard to the microphone, please adjust the position of the boom microphone so that it is near your mouth. We can also follow the suggestions here to further isolate the issue: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html.

We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.

Thank you for choosing Sony!
-Vincent

Hi Sha23,

Thank you for your feedback.
We're glad to hear that you're enjoying your headphones.
We hope you will continue to enjoy it for many more years to come!
Regarding the soreness from the headband, we recommend checking the following link: https://cutt.ly/OwPRjolS
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Hi DARKRYDER7,

Thank you for your feedback.
We're sorry to learn that you're experiencing an issue with the dongle.
We recommend following the steps on the link below to resolve the issue: https://cutt.ly/bwOXnoy0.
If the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Hi AlexbyeSony,

We're sorry to learn that the leather of the headband is coming off.
Unfortunately, this is considered wear and tear, which isn't covered by the warranty. We appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony endeavours to ensure that all of our products meet our reputation for excellent quality and reliability. This is why Sony only uses high quality materials.
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Hi,

Thank you for your review.
We're glad to hear that you're enjoying your Sony INZONE H9 gaming headset, and hope you continue to enjoy it for years to come.

We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.

If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL

Mazen @ Sony Support UK

Hi there!

We are sosrry to hear about what happened. This is definitely not the customer experience we want you to have. We need more details about your concern so we can better assist you. You can contact us by sending an email at socialsupport@am.sony.com with the following details:

Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:

We take all user input seriously and will make sure your comments reach the appropriate person.

Regards,
Vincent

Hi,

Thank you for your feedback.
We're glad to hear that you're enjoying your headphones.
We hope you will continue to enjoy it for many more years to come!
If you require any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony support UK

Hi heavyhitter,

Thank you for bringing this to our attention. While are thrilled to hear that you love the amazing sound and microphone quality of your INZONE H9 Wireless Noise Canceling Gaming Headset, we are really sorry if you are experiencing an issue with its soft cushion and leather part within 7 months of use. This is certainly not the news we'd like to hear from you.

We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Sony Username:
Telephone Number:
Model Number: INZONE H9 / WH-G900N
Issue:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi Actualprey,
Thank you for your review.

We're sorry to hear that the headband foam of your INZONE H9 after a few months, this is not the norm as we strive to deliver the best quality possible.
It's worth to mention that there is no known design issue with the INZONE H9 from our end, so we're afraid that this matter will be considered as wear and tear, and you can still send your device to our authorised service centre under chargeable service.
Rest assured, we have raised your feedback as a voice of customer, for the concerned team for future consideration.

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi Kat72,
Thank you for your review.

We're glad to hear that you're enjoying the quality of your INZONE H9 and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.
To learn more about the indicator of the headset's remaining battery, check this link: https://bit.ly/3LdA2Xm

If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi Strabby,
Thank you for your review.

We're glad to hear that you're enjoying your INZONE H9, and hope you continue to enjoy it for years to come.
You can check this link for the instructions of wearing the headset with the best way: https://bit.ly/44uWcLE
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs.We have raised your feedback as voice of customer, to the concerned team for future consideration.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi Blancarte_666, We're sorry to hear that one side of your Inzone H9 headset didn't work. We'd like to help you get your headphones working properly. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:

https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279890

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670441.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Dear aominwza007,

Thank you for your feedback. We would like to recommend you setup following this link https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html?search=reset

We appreciate your feedback and wish to assist you. Please contact us here: https://web.sony-asia.com/en-th/contact-us/

Hi Sully2Gully, You've made an excellent choice! We're thrilled to hear you're enjoying the dual audio input, ease of use, and comfortable fit of your Sony Inzone H9. And to ensure an optimal battery performance, please follow the steps on this link:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670440.html

Hope this helps!

Game freely—no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam

Hi,

Thank you for your review.

We're sorry to learn that the microphone is crackling after only half a year of using the headphones.

We recommend making sure that it's running the latest firmware version: https://cutt.ly/p6UIl8r.
And make sure to setup and adjust the headphones equalizer up to get the best out of the unit: https://cutt.ly/46UIUUS & https://cutt.ly/C6UIPnp.
You may also reset and initialize the unit, then test it once more: https://cutt.ly/x6UOqPY & https://cutt.ly/m6UOtlL.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi KonnerC,

We're sorry to hear about what happened to the INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for any inconvenience. In this case, you can check our contact details or send us email to help your further:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Also, you can email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Sony.com Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Hi,

Thank you for your review.

We're glad to hear that you're enjoying your headphones and happy with the sound quality we always aim to deliver! We're also glad to keep you as one of our loyal family members and hope you continue to enjoy it for years to come!

Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers!

Mennah @Sony Support UK

Hi Sasc4,

This is not the experience that we want you to have. For optimum performance, make sure that the software version of the headphones is up-to-date. Please refer to these links for more information:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670425.html
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/software/00283325

Place the headphones and the USB transceiver close together. Since the antenna is located inside the left unit, to avoid obstacles between the antenna and the USB transceiver it is recommended that you connect the USB transceiver on the left side of the computer or PS5.

You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00282859

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.

Sincerely,
-Ralph