Sony Support

Article ID : 00253788 / Last Modified : 25/08/2022Print

Notice to customers using Wireless Stereo Headset, WI-SP510 - Updated on 25th Nov 2021

    Thank you for your continued interest in Sony products.

    Sony has discovered that some units of WI-SP510 may not be able to power on due to water corrosion issues within the unit body structure.
    To address this issue, we are implementing a free repair program for the affected units. This free repair program will remain available until November 30th, 2022 (updated on 25th Nov 2021). 

     [Applicable Models] 
     WI-SP510

    [Affected Serial Number] 
    To determine if your product may be affected, please validate the serial number via the link that corresponds to the country/region where the product was purchased from:

    [How to check the model name and serial number]
    The model number is located on the built-in rechargeable battery. 

    The serial number is printed on the right side earbud.

    [Period for Free Repair]
     Until November 30th, 2022 (updated on 25th Nov 2021).

    If you have an affected product, please contact your local Sony service centre. A list of the Sony service centres can be found in the service centres’ webpage.

    We apologize for any inconvenience caused and thank you for your kind understanding and cooperation.