Sony Support

Article ID : 00195600 / Last Modified : 11/02/2018Print

Notice to Owners of the FE 24-105mm F4 G OSS Lens - 12th Feb 2018

    Thank you for your interest in Sony products.

    Some units of the FE 24-105mm F4 G OSS Lens may experience out of focus under certain shooting conditions.
    To address this issue, we will repair your affected lens free of charge until March 31, 2020. If you have an affected unit, please contact the local Sony Service Centre.

    Thank you for your understanding and we apologize for any inconvenience this may have caused.

    [Symptoms]
    The following symptom may occur under certain shooting conditions
    - The lens does not focus when autofocus shooting with close aperture
    - The lens is out of focus when changing the aperture after focusing with manual focus

    [Applicable Model and Serial Number]
    SEL24105G FE 24-105mm F4 G OSS lens
    To determine whether your lens may be affected, click here to validate the serial number.

    [How to check for the serial number]
    Inscribed on the model plate located on the side of the lens

    Image

    [Period for Free Repair Service]
      Until March 31, 2020